RIU Hotels & Resorts Covid Testing Update
On January 12, 2021, the Center for Disease Control and Prevention (CDC) expanded the requirements for a negative COVID-19 test to all air passengers entering the United States.
In addition to our safety measures already in place, and effective January 26th, our guests will now be able to take the COVID-19 antigen test on-site, before returning to the U.S. at no additional cost for all adults and children. This service is available at all our resorts in Mexico, Jamaica, and Punta Cana and will be provided by an accredited medical testing lab that complies with the requirements of the CDC.
Test results will be received within 72 hours prior to departure as required by the CDC, in written and/or electronic format. Guests should contact the Front desk/Customer Service at each resort upon arrival to schedule departure testing.
In the unlikely event that a guest has been tested positive to COVID-19 during their stay, Riu Hotels will provide an extension at no cost of up to 10 days. Extended stay due to quarantine includes the guest plus travel companions sharing the same room. This policy is valid for travel through March 31st, 2021.
Soon we will provide information regarding testing for Aruba & Costa Rica.
Does RIU Cancun Offer Covid Testing?
Yes, all hotels and resorts owned by RIU will provide on-site COVID-19 tests. These tests are available at all RIU Resorts in the Caribbean, Mexico and Central America and will be provided to all passengers traveling to the USA.
Is there a cost for me to take the test?
All guests traveling to the United States will receive FREE COVID-19 test at all RIU Resorts in the Caribbean, Mexico and Central America. The only exception is Guadalajara, which is located in Mexico.
How can I schedule the test?
All COVID-19 tests will be scheduled within 72 hours prior to your departure back to the United States. Please make sure that you contact the front desk and/or customer service at the resort you are staying at to schedule your departure testing.
What are the requirements to take the test?
Depending on how the laboratories operate in each resort, the COVID-19 test may involve taking a mucus sample from the nose and/or throat. Please make sure you show up 5 minutes in advance and cooperate with the resort’s COVID-19 testing policies.
What happens if a guest tests positive for COVID-19?
If a guest happens to test positive for COVID-19 during their stay, then RIU Hotels & Resorts will provide an extension at no cost for up to 10 days from the checkout date. For more information, please visit RIU’s official website.