Iberostar Resorts – Covid Testing Update
Iberostar – How We Care update for US Guests
Now Included: Complimentary COVID-19 Antigen tests added to the Travel At Ease
complimentary assurance program at Iberostar properties in Mexico, the Dominican
Republic, Jamaica and Brazil for all US Guests.
How We Care – Additional safety measures to ensure our guests’ peace of mind.
Leading in responsible tourism, Iberostar implemented the How We Care initiative in April 2020
including 300+ safety and hygiene measures backed by a Medical Advisory Board and
world-renowned accredited institutions. These actions have created the safest environment
possible for guests to enjoy their vacation and take full advantage of the luxurious amenities
with the utmost care, providing the personalized attention Iberostar prides itself in. Over 98%
of guests that were surveyed in Iberostar Hotels stated they are Very Satisfied or Satisfied with
the safety measures applied.
Overall Peace of Mind with Travel At Ease – now with complimentary Antigen testing.
In addition to all the hygiene and safety measures implemented at all Iberostar properties, we
have also expanded what is included with our Travel At Ease Complementary Assurance.
Effective January 26th, in line with the new CDC guidelines, our guests will now be able to take
the COVID-19 antigen test on site* before returning to the U.S. at no additional cost for all
adults and children. This service is available every day and is provided by an accredited
medical testing lab that complies with the requirements of the CDC conveniently available in
dedicated facilities within our resorts. Results are provided typically within 30mins of the test.
Tests will be offered for stays until at least March 31, 2021.
What if a guest tests positive?
In the unlikely event that a guest’s vacation is disrupted due to testing positive to COVID-19
during their stay, Iberostar still continues to provide a range of complimentary services through
Travel At Ease. This package includes: extension of stay at no cost up to 10 days, full refund of
dates not used (in case of early departure), isolation rooms with all necessary amenities, such
as constant medical monitoring and contactless room service, among others.
Guests will be advised upon arrival regarding the details of the testing process and will be able
to schedule the appointment in advance. Antigen test results will be sent within 30 minutes
after the test is completed.
For those guests interested in taking the PCR test, these will also be available in all our
properties at an additional cost. For more information, click here.
* All properties with the exception of Iberostar Cozumel will have on-resort testing. Cozumel
guests will be able to take both the antigen (complimentary) and PCR (at cost) tests at an
accredited clinic 30 minutes from the hotel.
For More Details: CLICK HERE